Careers

ROLES AND RESPONSIBILITIES

• Responsible for advancing the sales process, closing new business and achieving/assisting in sales
• Actively participate in the planning and execution of company’s marketing activities providing vital inputs based on his/her interactions with prospects.
• Support and service existing customers on their queries/issues.

DETAILED DESCRIPTION

• Work on sales leads received from transactions on the platform, sales personnel on the ground, digital marketing sources
• Establish connect with potential clients, explain product/service capabilities, finalise sales presentations
• Assist in creating RFP
• Discuss terms with potential
• Address queries raised by the potential clients.
• Liaise internally for any
• Finalisation of contracts and closure of
• Ensure receipt of subscription fee as per
• Assist the RMs in the execution of their account and territory
• Support the company’s strategic and ongoing marketing awareness campaigns and drive prospect participation to internal and external events &
• Extend support to clients during the onboarding.

• Attend to any queries from clients on subscription plans and their
• Record any customer complaints and escalate to appropriate level to have it
• Regular calls to existing clients to proactively service them and attend to their
• Resolve any issues faced by clients in payment of subscription fee.
• Address any queries of clients relating to transaction processing by internally coordinating with the relevant departments and calling back the client with
• Guide customers on any IT related issues on Fav Fairs platform or arrange for expert services to have it
• Closely work with Relationship Managers and understand customer requirements to offer the best level of service to each category of customers.
• Handle any queries raised by referral partners r.t. customer service.
• Systematic documentation of customer logs, turn-around time, complaint resolution
• Produce regular MIS on customer complaints, turnaround time analysis, resolution results etc.

ROLES AND RESPONSIBILITIES

• As the coverage in-charge for the allocated territory, onboard corporate clients.
• Ensure lead generation from on boarded clients on monthly basis.
• Support in building other product/revenue
• Make referrals & generating leads from corporate
• Engage with industry bodies, associations, export/import councils for corporate lead generation and strategic tie-ups.
• Provide monthly updates on the current and upcoming competition awareness and market intelligence.
• Be a catalyst in creating and contributing to an overall ethical environment (internal and external parties).

DETAILED DESCRIPTION

Client Relationship Management

• Understand the client need and pitch for right subscription plan. Review, negotiate and conclude deals and lead pitches for major
• Work extensively on leads generated through digital marketing and provide feedback to improve the
• Action all kinds of customer leads promptly.
• Continuously identify and onboard referral partners and coordinate with them to achieve sales
• Register with industry bodies, Chamber of Commerce
• Ensure account plans are maintained for all key clients.
• Maintain all clients’ files/documents.
• Ensure client payments are invoiced and received on time.
• Timely follow-up for pending payments including escalation of delayed receipts.
• Assist Bank Coverage RMs of FavFairs in helping banks to carry out KYC of onboarded corporate clients on
• Ensure compliance with all local regulatory requirements in transaction processing.

Promotion / Branding

• Sponsor customer events within allocated
• Place advertisements in industry magazines or
• Contribute creatively to enhance brand image via digital
• Be a brand ambassador in promoting the brand via social
• Participate actively in trade events (2 to 3 events per quarter).

Day-to-Day Activities

• Provide inputs for the platform development by getting relevant inputs from clients.
• Continuously guide and contribute towards development of Value Added Services (VAS)
• Complete call reports, update pipeline, and any other activities to ensure delivery of KPIs and business
• Provide input to the preparation of timely and accurate
• Share information and do a success transfer to other
• Demonstrate the right behaviour and adhere to Fav Fairs Be the flag bearer of brand ‘Fav Fairs’.
• Actively contribute to the daily brainstorming morning call which is currently being conducted at 8:30 am GST

Customer relationship matrix

• Very large conglomerates: Division-wise operating Finance/Treasury/Trade teams
• Large corporates: Treasury/Finance head or CFO
• Mid-Market: CFO/Treasury head
• SME: CFO/Promoter

STAKEHOLDER MANAGEMENT

Key Internal Relationships:

• Partners
• Group and Divisional Executives
• Various internal committees

Key External Relationships:

• Clients
• Local banks
• Regulatory bodies
• Referral partners

EDUCATIONAL REQUIREMENTS

• A Post Graduate from a reputed
• In-depth knowledge of Industry
• IT-related knowledge/qualification is an added advantage.

SKILLS / COMPETENCY REQUIREMENTS

• Proven sales experience of meeting and exceeding targets.
• Ability to drive the sales process from plan to
• Well-versed with local and all relevant regulations.
• Proven ability to articulate the distinct aspects of products and
• Skill to position products against
• Excellent listening, negotiation and presentation
• Excellent verbal and written communications
• Sound knowledge of the dynamics of the allocated market.

EXPERIENCE

• Prior sales experience especially in the financial services industry is highly
• Go-getter freshers with an aptitude for sales,
• Exposure to Industry products is mandatory.

ROLES AND RESPONSIBILITIES

Research, Marketing, Association & Other Trade Ancillary Alliances:

• Develop and execute Strategic Alliance plans that align with the company’s growth objectives. Strategic Alliances include but are not limited to – industry associations, institutional bodies, financial services providers, trade magazines & associations of targeted countries
• Negotiate partnership agreements and contracts that create mutual value for all parties involved
• Exploring synergies and establishing communication channels with alliances including engagement, initial pitching, presentation, etc. Build and maintain relationships with key partners and stakeholders to drive business growth
• Monitor and analyze partnership performance to identify areas for improvement and optimization
• Identify opportunities to mine alliances portfolios and generate potential business leads
• Work on developing relevant marketing materials & pitches including presentations & proposals.
• Responsibility for the P&L and marketing & sales coordination within the assigned Strategic Alliances portfolio
• Collaborate across functions to ensure alignment and successful execution of partnership initiatives

Tech Alliances:

• Identifying companies in the tech & fintech space that can for potential engagements and develop alliances for Fav Fairs product
• Exploring synergies and establishing communication channels with alliances including engagement, initial pitching, presentation, etc.
• Taking care of all critical discussions related to technical (system understanding & integration), legal (Agreement/MoU) & any other requirements
• Formulate the launch plan & pitch for the internal & external stakeholders
• Responsibility for the P&L, marketing & sales coordination of the assigned portfolio

Legal Support:

• Drafting & reviewing of MoUs, Letters of Engagement with various stakeholders
• Basic vetting of changes requested in engagement documents by
• Coordination between legal counsel of all stakeholders where required
• Vetting & execution of counterparty & investor onboarding documentation
• Monitor, review and update on any legal matters relating to the industry, organization or engagement as
• Participate and assist in interpretation of central bank circulars relevant to the business as and when necessary

Skills sought:

Required:

• • Self-starter & willingness to learn
  • Excellent Communication Skills (written & spoken)
  • Excellent Presentation Skills (making and delivering presentations)
  • Organization & analytical ability
  • Ability to wear multiple hats and adapt based on rapidly evolving business needs
  • Result orientation & ability to run systematically with deadlines
  • Understanding and/or experience of Trade & industry is preferable

Good to have:

• Good understanding of Banking (especially Industry)

Responsibilities:

• Customer Communication:
  • Handle all the types of customer communication including introduction
  • Handle customer queries and responses efficiently through digital mode
  • Provide timely and accurate information to customers, ensuring a positive experience
• Pipeline Management:
  • Monitor leads in the pipeline, tracking progress and ensuring follow-ups are conducted in a timely manner.
  • Collaborate with team to optimise lead conversion and customer satisfaction.
• Schedule Management:
  • Efficiently manage the schedule of all the types of communication to ensure timely responses
  • Coordinate with team members if required to align schedules for optimal service delivery
• Post-Onboarding Support:
  • Address customer inquiries post-onboarding, covering transaction uploads, live transactions, and status updates.
  • Collaborate with relevant departments to resolve customer issues and enhance overall satisfaction.
• Digital Service Delivery:
  • Ensure all customer interactions and support are conducted through digital channels.
  • Embrace and leverage technology to enhance the efficiency and effectiveness of service delivery.

Skills sought:

• Required:
  • Postgraduate/MBA (in marketing) from reputed institute
  • Self-starter & willingness to learn
  • Excellent Communication Skills both written & spoken
  • Excellent Presentation Skills
  • Strong organizational and time-management abilities
  • Familiarity with digital communication platforms and tools
  • Ability to work collaboratively in a fast-paced environment
  • Ability to wear multiple hats and adapt based on rapidly evolving business needs
  • Result orientation & ability to run systematically with deadlines
• Good to have:
  • Proven experience in a customer service or related role is preferable
  • Understanding and/or experience of Trade & industry preferrable

Developing and implementing digital marketing strategies that align with business goals and target audience. Managing social media accounts and creating social media content to engage with target audience and increase brand awareness.

Research & Designing:

• Conducting market research to analyze customer behavior, trends, peers and competitors
• Proficient in Digital content creation & design tools including Canva, PowerPoint, WordPress, etc
• Running campaigns to increase followership & creating trends. Creating and executing email marketing campaigns to promote products or services and generate leads
• Optimizing website and landing pages for search engines to improve website traffic and search engine rankings
• Creating and publishing digital ads using platforms like Google AdWords, Facebook Ads, and LinkedIn Ads
• Tracking and analyzing digital marketing campaigns to measure their effectiveness and identify areas for improvement
• Attend team meetings at the requested frequency
• Collaborating with other departments within the organization, such as sales and product development, to ensure marketing efforts are aligned with overall business objectives.

Skills sought:

• Required:
  • Strategic thinking
  • Creative
  • Analytical Ability
  • SEO & SEM knowledge
  • Content Marketing & Social Media expertise
  • Self-starter
  • Excellent Communication Skills
  • Excellent Presentation Skills
  • Aesthetic sense

• Good to have:
  • Understanding of industry business

Research, Marketing & Alliances:

• Researching about the various associations, trade bodies & trade magazines of targeted countries
• Identifying and prospect strategic alliance opportunities for 360tf including but not limited to industry associations, institutional bodies, financial services providers, market influencers, etc of targeted
• Establish communication channels with alliances & engagement process including initial pitching, presentation,
• Engage with prospective customers & banks for awareness creation & generate potential leads.
• Attend team meetings at the requested frequency & update the audience on with
• Work with the head of strategic alliances & other team members on developing marketing materials & pitches including presentations & proposals.
• Submit report findings in an organized manner at the requested frequency.

Skills sought:

Required:

• • Self-starter
  • Excellent Communication Skills
  • Excellent Presentation Skills
  • Analytical Ability
  • Inclination towards Marketing & Finance

Good to have: Understanding of Banking

Roles and Responsibilities: 

• Research and generate lists of potential customers
• Create and Provide input on customer briefs, presentations, and sales literature
• Help develop client relationships and retain existing accounts
• Assist in evaluating new sponsorship opportunities
• Learn and apply sales techniques
• Maintain sales records
• Conduct Demos on regular basis

Customer support: 

• Extend support to clients during the onboarding process.
• Regular calls to existing clients to proactively service them and attend to their needs.
• Address any queries of clients relating to transaction processing by internally coordinating with the relevant departments and calling back the client with resolution.
• Systematic documentation of customer logs, turn-around time, complaint resolution, etc.

STAKEHOLDER MANAGEMENT

Key Internal Relationships:

• Relationship Managers
• IT Division

Key External Relationships:

• Clients
• Referral partners

SKILLS/COMPETENCY REQUIREMENTS

• Sound understanding of sales management and sales process.
• Good listening and conflict-resolution skills.
• Excellent verbal and written communications skills with a customer-friendly attitude.
• Ability to negotiate deals.
• Working knowledge of industry products.

Recruitment

• Sourcing of candidates via LinkedIn, database search, ad-postings, networking, headhunting &
• Discussion of candidate profile with P & C
• Long listing of candidate profiles & scheduling initial screening interviews for People & Culture Manager – interviewing at least 5 relevant candidates per
• Schedule interviews for the candidates short-listed by the Management.
• Prepare presentation to management institutes, colleges
• Handle walk-in interviews and the related
• Liaise with recruitment consultants on a regular
• Maintain database of all profiles received on the company’s website and other sources.

Onboarding:

• Carry out employee documentation personal details, account details etc.
• Ensure facilities are in place prior to joining – email, laptops, stationery, mobile phone, ID cards
• Ensure the creation of files for each employee with all required documents.

Training & Development:

• Assist P & C Manager in putting in place and regularly updating the training
• Coordinate with the trainers to ensure timely training as per the
• Obtain trainee feedback post training.

Employee coordination:

• Maintain leave record of employees based on approvals received from line
• Maintain database of employee account details.
• Prepare flyers for various employee related
• Continuous updation and maintenance of employee information
• Handling/Escalation of HR related queries of the

Policies & Projects:

• Assist the P & C Managers in putting in place policies & procedures for the
• Carry out a market best practices study on various HR
• Carry out strategic projects as allocated from time to
• Contribute to automation of HR related process on a continuous basis including coordination with IT

Office administration:

• Ensure continuous availability of facilities in the office – water, coffee, stationery
• Utility bill payments on a timely
• Maintain petty cash register of the
• Coordinate for any building/office access
• Coordinate with vendors to have a regular supplies of T-shirts, mugs, bags, other corporate gift items.

Event management:

• Handle regular office events – birthdays, cultural functions, festival celebrations
• Monitor and implement the employee welfare calendar – 25+ events in a
• Actively take part in the official corporate events organised/participated by the company.

STAKEHOLDER MANAGEMENT

Key Internal Relationships:

• Co-Founders
• Group and Divisional Executives

Key External Relationships:

• Recruitment Consultants
• Vendors

EDUCATIONAL REQUIREMENTS

• Graduate / Post Graduate in HR
• IT-related knowledge is an added advantage.

SKILLS / COMPETENCY REQUIREMENTS

• Ability to interact with diverse backgrounds of
• Ability to explain or present factual information in a structured, clear, confident and concise
• Excellent written communication skills using clear and concise language .
• Good knowledge of MS Office suite and other apps like Publisher.